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Testimonials

What our clients say about us

Brian, I just wanted to say a big thank you for going to the trouble of getting this, I know that you're going above and beyond to save the sale. 

 

All the best

25.08.2016 - Chris P
20.07.2015 - True Associates were utterly brilliant, we are so pleased we chose to sell our flat with them as they achieved multiple offers way over asking price within only a few days of listing! We never once had to chase them for information, they communicated with us throughout so we were constantly aware where everything was throughout the chain, everything was just so easy and pleasant. Whenever any problems arose they jumped in straight away going the extra mile to help iron everything out for us! They are quite unlike the usual stereotypical estate agents, much more human and nicer to deal with, less ‘sales’ more interested in looking after your needs as a client and making the whole thing as stress free as possible, the company has a real family feel and we felt genuinely looked after which was very comforting at such a stressful time. We liked that we always spoke to the same 2 people and nothing was ever a problem! They seem extremely knowledgeable and experienced in all areas of property as they are also a surveying company, we also chose to use their surveying service which was also excellent and we may even choose to use them in the future for upgrading our new home. Another plus for us was the cost being significantly lower than many others in the west London area! At the start we worried if these guys are too good to be true because they were the nicest to deal with and cheapest but for once in life we found the best of both worlds! Win win!
Kate And Doug Hall, London

Just a note to let you know that I, my nephew and our tenants, are immensely grateful to Jane for the first class service she has given us for the letting of our flat in Crediton Road. jane immediately got the measure of us, our slightly complicated situation and the kind of tenants that we would most hope for.

I will of course continue to commend True Associates whenever an opportunity arises.

10/11/2016, Victoria
I was in a terrible situation - about to lose my late sister’s flat to repossession by her mortgage company after two sales in six months had fallen through. The flat had a low lease and none of the estate agents I talked to until Jane were honest about what that meant for your average buyer - that 80% of people wouldn’t be able to buy it because they wouldn’t be able to get a mortgage.

That knowledge alone would have saved me months of anguish and expense that I could have well done without while still grieving.

Luckily I did finally meet Jane and, like the cavalry, she turned up at the eleventh hour with a cash buyer - someone she actually knew and could vouch for. He was able to act quickly, the flat I thought would disappear into a nightmare of auctions, bureaucracy and legal fees was sold and I was able to pay the rest of my sister’s debts and find some peace.

Throughout Jane was a pleasure to deal with. She knew that the buyer was a perfectly nice person, she made sure she was there in person on the first viewing so I wasn’t alone with a stranger. She kept in touch throughout the process and was unfailingly charming and helpful.

I’d unhesitatingly recommend Jane and her company True Associates.

 

 

31.05.2016 - Katie H
Have been very happy with the service provided and the persistence of True Associates in achieving the sale of this lease. Both Jane and Jack worked tirelessly in order to complete this sale and I am grateful for their efforts.  
28.08.2015 - Ali
We really can't thank you enough for making the rental process so seamless for us. Particularly at a time when we thought we'd be homeless after two failed offers. If only all letting agents would go the extra mile as you two have done for us. True Associates, you guys are amazing!
25.01.2016 - Irwin T
May I take the opportunity to thank you all for your professional and friendly service in letting this flat. I was pleased that I went with a smaller independent agent such as yourselves.
15.12.2015 - LDM
Brian, we appreciate very much all that you have done for us.
17.05.2016 - Bruna B
True Associates did an excellent job of letting our flat in Kensal Rise. They found a tenant within a week of it going on the market and everything from there on was professionally handled and entirely stress-free. I would highly recommend them to others and thank them for their efficiency.
22.09.2015 - Natasha Cubitt
28.04.2016 - Brian, Flo said you’re her favourite estate agent.
25.01.2016 - Suzy B
24.03.2016 - Thank you so much Brian. You are really kind to keep me posted.
25.01.2016 - Verity W
True associates have been amazing and we would definitely use you again!
02.10.2015 - Sheree
We used True Associates, Jack was our main contact to rent out our father's property in Kensal Green. He was very helpful and the service in finding a suitable tenant was quick and professional. We are very happy with the service provided.
27.10.2015 - Marie S
I have been doing business with True Associates for several years now.
They have always been a great help with looking for tenants for my flats.
My tenants need to be the right tenants and True Associates have always made sure they are properly vetted.
Over the years they have always listened to any problems I have had and given good advice.
Recently they did a valuation for me at short notice, I was impressed with their professionalism in all departments.
We have built a strong relationship and I would have no hesitation in recommending them as a "good business".
18.11.2015 - Roger I
Thanks for being so great throughout this whole process, the flat's perfect.
05.12.2015 - Genc K
Dear Harry, I can’t thank you enough for your guidance and help with this matter. True Associates were brilliant in your appreciation of the issues and in the way you handled the situation, and the builder responded as well as he was able to within the constraints on him. It would never be an ideal result, but it’s so much better than it would ever have been without your help.
12.01.2016 - Anne
It rained quite a bit last week, we've had no further leaks. Thanks for being there for us in our hour of need.  
18.05.2016 - Fabio S
I remember how quick you were in January, its refreshing as in general the property world often seems to move slowly...
18.05.2016 - Alex

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